Featured Archives - Predictive Customer Success

Customer Success Leadership Featured

10 Steps to roll out Processes CSMs Will Follow & Improve Customer Retention

We can’t talk about new processes or change without reviewing our old friend the Kubler-ross change management curve. The change curve (modeled after the grieving process) is real. EVERYONE goes through it when something changes, it’s just a question of how long and how severe. The goal is to shrink Read more…

By Daniel Hoesing, 2 yearsFebruary 12, 2023 ago

Customer Success Customer Success Leadership Featured

Why 75% of Customer Success leaders lost their jobs since 2021 (and what to do about it)

Most CEOs agree, losing a leader is very disruptive to the organization and expensive; it should be avoided if possible. ALL employees agree that losing their job is a terrible disruption and should be avoided if possible! Both CEOs and CS leaders can find value below and improve Customer Success at the same time! The Read more…

By Daniel Hoesing, 2 yearsJanuary 12, 2023 ago