THE FUTURE OF CUSTOMER SUCCESS LEADERSHIP
My name is Dan Hoesing and I built the Predictive Customer Behavior Index™ 5 years ago because I kept seeing the same problems in customer retention.
Companies lack credible customer data, there is no ROI or tangible value being measured, and strategy or tactical execution for expansion or upsell activities is missing.
Since then, we’ve helped dozens of companies improve retention and expand upsells by capturing the right data and executing on it in a way that drives unprecedented customer value.
In today’s competitive startup market, customer retention and expansion are paramount to achieving the next round of investment. Our Predictive Customer Behavior Index™ (PCBI) empowers companies to navigate these challenges seamlessly.
The PCBI has been incredibly successful for the companies we’ve worked with, but the customer value often comes after the current leader is removed. Changing leadership is such a distraction to the organization, it’s expensive and there is no guarantee that the new leader will perform any better, not to mention the impact to the existing leader!
This is why we created the 90 day CS Accelerator ™. A training, coaching and mentoring corriculam for Customer Success leaders who need to take a more data centric approach in their organization. In our curriculum we revolutionize the way businesses approach customer retention and expansion by offering a foundational, step-by-step data centric model for customer success leadership that is guaranteed to deliver results. It’s a groundbreaking fusion of leadership empowerment and process management that sets the stage for exceptional results.
Our leadership training isn’t just a program; it’s a transformative experience designed to equip CS leaders with the data skills and management insights they need to not only meet but exceed customer expectations. We understand the overwhelming nature of the tactical day-to-day role, and that’s why our approach goes beyond the ordinary.
What sets us apart is our commitment to enabling CS leaders to execute flawlessly within their operations, despite the challenges and competing priorities they face. The combination of self paced, interactive, online learning combined with multiple live group calls every week and on demand 1×1 individual coaching sessions puts this curriculum in a class by itself. Our process management backed up by real world data is the backbone of success, providing a structured framework that turns overwhelming tasks into manageable triumphs, delivering your company the strategic insights it needs to expand.
Explore the Predictive Customer Behavior Index ™ and redefine your approach to customer success. Maximize retention, expand relationships, and propel your business into a future of sustained growth. With the 90 day CS Accelerator ™, anticipate success, shape the future, and lead with confidence.
Ready to transform your customer success strategy? Let’s take this journey together!